Satisfaction Guarantee

Last updated: August 10, 2026

Love it or it's on us

Try your first order. If it's not for you, contact us within 30 days of delivery. The guarantee covers your first order only and refunds a maximum of two bags. To receive that refund, you must return the original bags and any remaining product.

How to claim the guarantee

  1. Reach out via the contact page (or email us directly) within 30 days of delivery.
  2. Include your order number and a line about what didn't work — we read every one, and it genuinely shapes the product.
  3. We'll provide the return address and instructions. Do not send returns to our public business address.
  4. Arrange and pay to ship the original bags (up to two) and any remaining product to the return address we provide.
  5. Once we receive the returned bags and remaining product, we'll process your refund.

Return shipping and fees

You are responsible for arranging and paying for return shipping. We do not provide a prepaid return label. Original shipping charges are not refundable, and we do not charge a restocking fee.

Refund timing

Refunds go back to your original payment method. We process them within 2 business days after we receive the returned bags and remaining product; depending on your bank, expect the money in 5–10 business days.

Beyond the first order

The guarantee covers your first order only, up to a maximum of two bags, once per household. If your first order contained more than two bags, only two are refundable under the guarantee. Later orders aren't covered by it, and unopened bags in resellable condition can be returned within 30 days of delivery for a refund of their purchase price. The return-shipping and fee terms above apply; contact us first for the return address and instructions.

Damaged or incorrect orders

Separate from the guarantee: if anything arrives damaged or incorrect, contact us within 30 days of delivery. A quick photo helps with damaged items, and we'll work with you to make it right. If a return is required, you are responsible for arranging and paying for it under the terms above.

Questions

Not sure whether your situation is covered? Ask us and we'll explain the available options.