Privacy Policy

Overview

Cut Kitchen Foods Inc. ("Cut Kitchen," "we," "us," or "our") operates cutkitchen.com and sells Cut Kitchen products to customers in the United States. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, place an order, contact us, or otherwise interact with our services.

Personal information we collect

Depending on how you interact with us, we may collect:

• Contact and order information, such as your name, email address, phone number, billing and shipping addresses, products ordered, and order history.
• Payment information. Payments are processed by Shopify and its payment providers. We do not receive or store your complete payment-card number.
• Account information, such as login details and preferences, if you use a customer account.
• Communications, including information you provide through our contact form, by email, or when requesting support or a return.
• Device and usage information, such as your IP address, browser and device type, pages viewed, referring pages, and interactions with our website, collected through cookies and similar technologies.
• Marketing preferences, including whether you have chosen to receive promotional email.

How we collect personal information

We collect personal information directly from you, automatically when you use our website, and from service providers and business partners that help us operate the store, process transactions, prevent fraud, analyze website use, or market our products.

How we use personal information

We may use personal information to:

• process payments, fulfill and deliver orders, and send order updates;
• provide customer service and handle returns, refunds, or other requests;
• operate, maintain, personalize, and improve our website and products;
• send marketing email when you have opted in, subject to your communication preferences;
• measure the effectiveness of our website and advertising;
• detect and prevent fraud, abuse, security incidents, and other harmful activity; and
• comply with legal obligations and enforce our agreements.

Cookies, analytics, and advertising

We and our service providers use cookies and similar technologies to operate the website, remember your cart and preferences, understand how the website is used, and, where enabled, measure or personalize advertising. You can control cookies through your browser settings. Blocking necessary cookies may prevent parts of the website or checkout from working.

We do not sell personal information for money. Some analytics or advertising activities may be considered a "sale," "sharing," or "targeted advertising" under certain US state privacy laws. Where applicable, you can opt out through our data-sharing opt-out page or by emailing info@cutkitchen.com.

How we disclose personal information

We may disclose personal information to:

• Shopify, which hosts our store, supports checkout, and processes information needed to provide and improve its services;
• payment, fulfillment, and shipping providers that process payments and deliver orders;
• customer support, email, analytics, and advertising providers that perform services for us;
• professional advisers and authorities when reasonably necessary to comply with law, protect rights and safety, or address legal claims; and
• a buyer or successor in connection with a merger, financing, reorganization, sale of assets, or similar business transaction.

We may also disclose information when you direct us to do so or consent to the disclosure.

Shopify

Our store is hosted by Shopify. Information you submit through the store is transmitted to Shopify and may be processed by Shopify and its service providers in countries other than your own. Shopify may also process information about your interactions with our store to provide features across Shopify services. Learn more in the Shopify Consumer Privacy Policy or use the Shopify Privacy Portal.

Marketing email

If you subscribe to marketing email, you can unsubscribe at any time using the link in any marketing message. You may still receive non-promotional messages about your orders, account, returns, or other transactions.

Data retention and security

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including to provide services, maintain business and tax records, resolve disputes, prevent fraud, and comply with legal obligations. Retention periods vary depending on the type of information and why we collected it.

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Children

Our website and products are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so we can review and delete it as appropriate.

Your privacy rights

Depending on where you live and subject to applicable law, you may have the right to request access to, correction of, or deletion of your personal information; receive a portable copy; withdraw consent; or opt out of certain sales, sharing, or targeted advertising. You may also have the right to appeal a decision we make about your request and to exercise your rights without discriminatory treatment.

To submit a request, email info@cutkitchen.com or use our contact form. We may need to verify your identity before completing a request. Where permitted by law, you may use an authorized agent, and we may ask for proof of that authorization.

International transfers

Cut Kitchen is based in Canada, and we use providers, including Shopify, that may process information in Canada, the United States, and other countries. Privacy laws in those countries may differ from the laws where you live. Where required, we use appropriate safeguards for international transfers.

Third-party links

Our website may link to websites operated by other organizations. Their privacy practices are governed by their own policies, and we are not responsible for their content, privacy, or security practices.

Changes to this policy

We may update this policy to reflect changes to our practices, services, or legal obligations. We will post the updated version here, revise the "Last updated" date, and provide any additional notice required by law.

Contact us

For privacy questions, requests, or complaints, email info@cutkitchen.com, use our contact form, or write to Cut Kitchen Foods Inc., 3996 Dumfries St., Vancouver, BC V5N 0J1, Canada. This is our business address, not our return address; contact us before mailing a return.